Shipping Policy of Ediktes

Last Updated: 2025.08.27

At Ediktes—your trusted online destination for women’s fashion that blends street style edge with runway-inspired design—we’re committed to getting your orders to you quickly, reliably, and at no extra cost. This Shipping Policy outlines all details related to order processing, delivery timelines, shipping costs, and international logistics for purchases made on our website (www.ediktes.com). By placing an order with us, you acknowledge and agree to the terms below. For shipping-related questions, contact our customer service team at [email protected].

1. Order Processing Time

After you place an order and receive our Order Confirmation email (sent once payment is verified and stock is confirmed), we begin processing your order immediately. Our standard processing timeline is:

1-3 business days (Monday to Friday, excluding weekends and major holidays like Christmas, Thanksgiving, and New Year’s Day).

Processing steps include verifying your shipping address, checking product stock, packing your items securely (with care to protect delicate fabrics and details), and preparing your order for handoff to our shipping carriers.

Please note:

Orders placed after 5:00 PM EST (Eastern Standard Time) will be processed the next business day.
During peak seasons (e.g., Black Friday, Cyber Monday, holiday sales), processing time may be extended by 1-2 business days due to high order volume—we’ll notify you via email if this applies to your order.

2. Delivery Timelines

Once your order is processed and shipped, we partner with trusted global carriers (e.g., DHL, FedEx, UPS, and local postal services) to deliver your package. The estimated delivery time for all orders—domestic (U.S.) and international—is:

6-12 business days from the date your order is shipped (not from the date of purchase).

Delivery timelines are estimates and may be affected by factors beyond our control, including:

Customs clearance delays (for international orders—see Section 4 for details);
Local carrier disruptions (e.g., weather events, labor shortages, or peak delivery periods);
Incomplete or incorrect shipping addresses (see Section 3 for address requirements).

We’ll send you a Shipping Confirmation email with a unique tracking number once your order ships. You can use this number to track your package’s progress directly on the carrier’s website.

3. Shipping Costs & Eligibility

Ediktes is proud to offer free global shipping on all orders—with no minimum purchase requirement. This applies to every product, every destination, and every order value. You will never be charged additional shipping fees at checkout, regardless of whether you’re shipping to a U.S. address or an international location.

3.1 Shipping Address Requirements

To ensure smooth delivery, please provide a complete, accurate, and up-to-date shipping address at checkout, including:

Full recipient name (no nicknames or abbreviations);
Street address (including apartment, suite, or unit number, if applicable);
City, state/province, postal/zip code;
Country;
Valid phone number (for carriers to contact you if delivery issues arise).

We are not liable for:

Delayed or lost packages due to incomplete/incorrect addresses;
Returned packages (and associated delays) if the carrier cannot deliver to the provided address.

If you need to update your shipping address after placing an order, contact us at [email protected]within 24 hours of order placement. We cannot guarantee address changes once your order has been processed or shipped.

4. International Shipping

We ship to most countries worldwide (excluding a small number of regions restricted by international trade laws or carrier limitations—you’ll be notified at checkout if your destination is unavailable). For international orders:

4.1 Customs & Duties

Please note: Ediktes does not cover customs duties, taxes, or fees imposed by the destination country. These charges are the responsibility of the recipient and are determined by the local customs authority based on the product’s value and import regulations.

Customs processes vary by country and may cause delays beyond the estimated 6-12 business days.
You may be required to provide additional documentation (e.g., ID, proof of purchase) to clear customs—your local carrier will contact you if this is needed.
If you refuse to pay customs duties/taxes and the package is returned to us, you will be responsible for the return shipping cost (deducted from any potential refund) and may not be eligible for a full refund (see our Refund Policy for details).

4.2 Restricted Items

Some countries have restrictions on importing certain fashion items (e.g., materials like fur, or specific garment styles). It is your responsibility to check your local import laws before placing an order. We are not liable for packages seized by customs due to non-compliance with local restrictions.

5. Order Tracking & Delivery Issues

5.1 Tracking Your Order

After your order ships, use the tracking number in your Shipping Confirmation email to monitor delivery status. If tracking information is not updating:

Allow 24-48 hours for the carrier to activate the tracking number (it may take time for data to sync);
Contact the carrier directly with your tracking number for the latest updates;
If tracking shows no movement for 5+ business days, email us at [email protected]—we’ll escalate the issue with the carrier.

5.2 Lost or Missing Packages

If your tracking number shows your package was delivered but you have not received it:

Check with household members, neighbors, or building management (carriers may leave packages with a trusted person or in a secure location like a mailroom);
Contact the local carrier office (using the tracking number) to confirm delivery details (e.g., delivery time, location);
If the carrier cannot locate the package, email us at [email protected] within 7 days of the “delivered” status. We’ll investigate with the carrier and, if the package is confirmed lost, offer a replacement or full refund (per our Refund Policy).

5.3 Damaged Packages

If you receive a package that is damaged (e.g., torn, wet, or crushed), inspect the contents immediately. If the products inside are also damaged:

Take photos of the damaged package and products;
Email us at [email protected] with the photos, your order number, and a description of the damage within 3 days of delivery;
We’ll arrange for a free replacement or full refund, with no return required for the damaged items.

6. Changes to This Shipping Policy

Ediktes reserves the right to modify or update this Shipping Policy at any time. Any changes will be effective immediately upon posting the revised policy on our website, with the “Last Updated” date updated to reflect the change. We encourage you to review this policy periodically before placing an order. Your continued use of our website and services after changes are posted constitutes your acceptance of the revised policy.

7. Contact Us

For questions about shipping, tracking, or delivery issues, please reach out to our customer service team:

Email: [email protected]
Response Time: We aim to reply to all shipping inquiries within 1-2 business days.